FAQs
Whether it’s about booking, moving in, moving out or your life at smartments, here you’ll find answers to your questions about smartments student.
General questions
Who can live at smartments student?
smartments student is aimed at students and trainees.
How is the apartment equipped?
The apartments are furnished to a high standard and usually include: bed with mattress (usually 100×200 cm), desk and chair, shelves, wardrobe, coat rack with mirror and lighting, bathroom with shower and toilet, kitchenette with two ceramic hobs, microwave, refrigerator with freezer compartment, sink, lighting and storage space, doorbell with intercom, high-speed internet access and TV connection. Please note that there may be variations in the facilities depending on the location, especially in state-subsidized residences.
What does “all-inclusive rental price” mean?
The all-inclusive rental price includes all operating costs such as electricity, water, heating, and high-speed internet.
How central is the apartment located (public transport, shopping facilities)?
All student housings are located closely to public transport & supermarkets are within walking distance.
Are there any barrier-free apartments?
Yes, every building has barrier-free appartments. Please contact us for more information.
Booking & moving in
How can I apply for a place in the student residence?
You can apply directly using the enquiry form. After selecting the location, you will be redirected to our booking portal, where you can register and send us your application. Please note that we only consider applications that contain all the necessary information and documents.
What documents do I need to provide?
A valid copy of your identity card/passport/VISA, certificate of enrolment/training certificate/school certificate/internship contract. In individual cases, you may be required to provide us with a current registration certificate (not older than 14 days).
Is there an application deadline for the residence?
3 months in advance.
What is the minimum/maximum rental period?
The minimum rental period is 6 months, the maximum duration is 12 months per contract. 3 months before the end of the rental period, you will automatically receive an offer to extend.
I am a minor, can I still move in?
Yes, you are also welcome to live at smartments student. However, the rental contract will then be concluded with a parent or guardian.
Your stay
Are there house rules?
Yes, please refer to your rental agreement for this information.
Is there internet or WiFi in the student housing?
Yes, every tenant has their own internet access. Internet costs are included in the rent.
Are there washing machines and dryers? How are they used?
Each house has a laundry room with washing machines, dryers and clothes racks. Payment by card at the on-site machine.
Are there any items available for hire? (e.g. vacuum cleaner, iron, etc.)
The items available for hire vary depending on the location. We offer vacuum cleaners, mop sets, irons, table tennis bats, etc. Please ask our host on site for more information.
How are the communal kitchens equipped?
Our communal kitchens are equipped with a functional kitchenette. This includes a hob, an oven, a fridge with freezer compartment and a dishwasher for shared use. Please note that crockery, cutlery, pots and pans are not provided – so please bring your own kitchen utensils.
Moving out
Can I move out or terminate my tenancy during the semester?
Yes, if you provide us with proof of your de-registration from university or your employer. The additional costs specified in the contract will apply.
Will I get my deposit back in full when I move out?
If the property is handed over in good condition, the deposit will be refunded in full. Repair costs will be deducted if necessary. The refund will be made approximately 8 weeks after the end of the tenancy to the account specified by the tenant.
Where and when do I book the appointment for the preliminary inspection (move-out)?
The preliminary inspection must always take place approximately 2 weeks before moving out and must be booked online.
What do I need to bear in mind when moving out?
Notice of termination must be given 3 months before the end of the month (exception: minimum rental period or fixed-term contract). Notice of termination must be received by the 3rd working day of the month at the latest. You will then receive confirmation of the end of the rental period.
How does the check-out process work?
14 days before the end of the rental period, a preliminary inspection will be carried out with the building technician. On the day of return, a final inspection will be carried out with the handover of keys and a report.